AGC creates a standardized input layer. Whether an agent uses a high-end Jabra headset or a low-cost generic earbud, the output stream sent across the SIP trunk attempts to maintain a uniform Decibel (dB) level.
: The agent's screen instantly populates with the customer's data—name, address, and history—retrieved from the vicidial_list table. The agent can then use integrated features like: agc vicidialphp work