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You don't need to be "Thawed" to activate, but ensure you aren't in the middle of a Windows Update. If you're having trouble, let me know: Which version are you running (Standard or Enterprise)? Are you getting a specific error code ? Do you have access to your Faronics Customer Portal login? AI responses may include mistakes. Learn more

On a different computer with internet access, email the request file to activation@faronics.com