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unless you are the original sender/receiver. Samsung will only release device-specific information to the registered owner or authorized account holder.

or Reddit, fearing they have been sold a refurbished or counterfeit unit. The Reality

Often, devices are sent directly to specialized repair partners rather than a general PO Box. samsung.com How to find your IMEI: On the box: Check the white sticker on the original packaging. On the phone: About Phone Digital code: samsung.com

Are you currently trying to or report a stolen device ?

: Identifies the specific hardware version (e.g., SM-S928B for an S24 Ultra).